Return Policy

We stand behind our products. If you're not satisfied with your My Medic purchase, you can return it for a replacement or refund within 90 days of purchase. Products must be in their original condition with proof of purchase, packaging and hang tags intact, and all items included. Please contact our customer experience team at ouch@mymedic.com to set up an exchange or refund.

Lifetime Warranty

We trust our products  because we personally use and test them. My Medic will cover all material or manufacturer defects for the product's practical lifetime. This does not include normal wear and tear, user modifications, misuse, or accidental damage.

If you have an item that requires a warranty, a claim can be submitted by contacting our customer experience team at ouch@mymedic.com to set up the warranty claim.

In some cases, we require that the defective product be returned to us as part of the warranty process. My Medic reserves the right to determine the cause of damage, and the resolution of each warranty claim, as well as to request proof of purchase for any claim.