Domestic Shipping Policy

Shipment Processing Time

  • We strive to create an elevated customer experience here at My Medic. As part of this elevated experience, our team aims for fast shipping and extreme attention to detail with each kit we pack in Salt Lake City, Utah. Please allow 2-3 days for your order to be prepared for shipping, excluding weekends and major holidays. Please expect 7 to 10 days for shipping. *Additional days may be required during peak demand times and/or due to weather events. You will receive a shipment confirmation email once your order has shipped. This email will contain carrier tracking number(s) and additional information. Tracking number(s) will be active 48 hours after order is shipped. 

Shipping Rates

Shipping rates vary for orders and are calculated at checkout by our My Medic carrier partners. We offer free shipping for all orders over $49, excluding Hawaii and Alaska. 

Damaged, Lost, or Stolen Packages

My Medic values your experience and will replace any damaged, lost, or stolen items with purchase of our shipping guarantee. Please contact us at ouch@mymedic.com if you are experiencing issues with your order. 

International Shipping Policy

International shipping rates are custom calculated per international order. We have included duties and taxes into our shipping rates to ensure smooth border crossing. Please contact us at ouch@mymedic.com if you are experiencing issues with your international shipment. We will replace any damaged, lost, or stolen items with the purchase of our shipping guarantee.