What happens if my package is damaged, lost, or stolen?

My Medic values your experience and will replace any damaged, lost, or stolen items with purchase of our Ship Protect and within the specifications outlined <a href="https://mymedic.com/pages/ship-protect-claim-policies">here</a>. <a href="https://wlql708f712.typeform.com/to/A7Py2P7H" title="https://wlql708f712.typeform.com/to/A7Py2P7H">File A Claim Here</a>

What is your return policy?

We stand behind our products. If you're not satisfied with your My Medic purchase, you can return it for a replacement or refund within 30 days of purchase. Products must be in their original condition with proof of purchase, packaging and hang tags intact, and all items included. If product contents have been opened or used, returns may not be accepted. The shipping return label cost will be billed to the customer initiating the return. Please contact our customer experience team at <a href="mailto:ouch@mymedic.com">ouch@mymedic.com</a> to set up an exchange or refund.

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FAQs

We strive to create an elevated customer experience here at My Medic. As part of this elevated experience, our team aims for fast shipping and extreme attention to detail with each kit we pack in Salt Lake City, Utah. Please allow 2-3 days for your order to be prepared for shipping, excluding weekends and major holidays.

Please expect 7 to 10 days for shipping. *Additional days may be required during peak demand times and/or due to weather events.

My Medic values your experience and will replace any damaged, lost, or stolen items with purchase of our Ship Protect and within the specifications outlined here. File A Claim Here

We stand behind our products. If you're not satisfied with your My Medic purchase, you can return it for a replacement or refund within 30 days of purchase. Products must be in their original condition with proof of purchase, packaging and hang tags intact, and all items included.

If product contents have been opened or used, returns may not be accepted. The shipping return label cost will be billed to the customer initiating the return. Please contact our customer experience team at ouch@mymedic.com to set up an exchange or refund.